Frequently Asked Questions
About Our Products
Q: Are AURESTAR thangka artworks hand-painted?
A: Most AURESTAR thangka artworks, including our mini thangka pendants, feature hand-painted artwork created by skilled artisans using traditional thangka painting techniques. Our Appliqué Thangka artworks are created using textile appliqué craftsmanship rather than hand painting. Please refer to each product page for the specific craftsmanship of that item.
Q: Do hand-painted thangka artworks include a certificate?
A: Some eligible hand-painted AURESTAR thangka artworks include a certificate confirming their handmade origin and artisan craftsmanship. Where a certificate is included, this will be stated on the applicable product page.
Q: What are AURESTAR thangka pendants made of?
A: Our mini thangka pendants feature hand-painted thangka artwork housed in handcrafted copper cases. Because the artwork is hand-painted, minor variations in color, brushwork, line detail, and finish may naturally occur.
Shipping
Q: How much does shipping cost?
A: For eligible addresses in the 48 contiguous United States and Washington, D.C., Standard Shipping is USD $25.00 for orders under USD $99.00. Orders of USD $99.00 or more qualify for Free Standard Shipping. Expedited Shipping is USD $139.99 where available and selected at checkout. Final shipping availability and charges are confirmed at checkout based on the delivery address.
Q: How long does shipping take?
A: Most in-stock orders are processed within 3–7 business days after the order is placed and payment is confirmed.
After shipment, Standard Shipping is estimated at approximately 7–15 business days, while Expedited Shipping is estimated at approximately 5–10 business days.
Delivery times are estimates and may vary due to carrier conditions, weather, public holidays, or other circumstances outside our reasonable control.
Q: Where do you currently ship?
A: AURESTAR currently ships to eligible addresses in the 48 contiguous United States and Washington, D.C. We currently do not offer standard website checkout shipping to Alaska, Hawaii, or U.S. territories. Shipping availability is confirmed at checkout based on the delivery address.
Q: Will I receive tracking information?
A: Where tracking is available, tracking information will be sent to the email address associated with your order after shipment. Tracking information may take some time to update after the carrier receives the package.
Returns & Refunds
Q: What is your return policy?
A: AURESTAR accepts eligible return requests within 30 days of delivery. Returned items must be unused and in their original condition and, where reasonably necessary for safe return, should include their original packaging and included components.
All returns must be authorized by AURESTAR before being sent back. A 15% restocking fee applies to eligible customer-preference returns. The restocking fee does not apply to items confirmed to have arrived damaged, defective, or incorrect.
Please review our Return & Refund Policy for complete terms and return instructions.
Q: Who pays for return shipping?
A: For eligible returns approved under our Return & Refund Policy, AURESTAR will cover the approved return shipping cost using the return method specified in our return instructions. Where applicable, we will provide a prepaid return label electronically for the customer to download and print.
Q: Do you offer exchanges?
A: Exchanges are not accepted. Customers may request an eligible return in accordance with our Return & Refund Policy and place a new order separately.
Q: What if my item arrives damaged, defective, or incorrect?
A: Please contact us as soon as possible at support@aurestar.net and include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label where available.
If the item is confirmed to have arrived damaged, defective, or incorrect, the 15% restocking fee will not apply. AURESTAR will provide an appropriate replacement, refund, or other resolution based on the circumstances and will cover reasonable approved return shipping costs if a return is required.
Q: How long does a refund take?
A: Where a physical return is required, AURESTAR will inspect the returned item after receipt. If the refund is approved, AURESTAR generally completes refund processing within 10 days after receiving the returned item.
Banks, credit card companies, and payment providers may require additional time to process and post the refund after AURESTAR has issued it.
Contact
Q: How can I reach customer support?
A: Email us at support@aurestar.net. We usually respond within 1–2 business days, Monday through Friday.
About AURESTAR
What is AURESTAR?
AURESTAR is a brand focused on thoughtful personal spaces for meditation, reflection, and mindful living.
We currently begin with visual art, including hand-painted thangka artworks and selected symbolic objects, while gradually exploring other elements that may contribute to a calm and intentional personal space.
Our approach combines craftsmanship, cultural context, visual presence, and practical space inspiration to help customers create personal environments that feel considered and meaningful.
What makes AURESTAR different?
AURESTAR approaches products as part of a broader personal-space experience rather than as isolated decorative objects.
We consider craftsmanship, symbolic meaning, visual atmosphere, materials, placement, and how each object may fit into real personal spaces such as meditation corners, yoga rooms, studies, bedrooms, and quiet living areas.
Rather than simply offering wall art, AURESTAR aims to help customers think about how an object, its placement, and the surrounding space can work together to create a more intentional environment.
Product & Craftsmanship
Are AURESTAR Thangka artworks hand-painted?
Most AURESTAR thangka artworks, including our mini thangka pendants, feature hand-painted artwork created by skilled artisans using traditional thangka painting techniques. Our Appliqué Thangka artworks are created using textile appliqué craftsmanship rather than hand painting. Please refer to each product page for the specific craftsmanship of that item.
Will the artwork look exactly like the product photos?
Hand-painted artworks may show minor variations in color, brushwork, line detail, texture, dimensions, and finish because of their handmade nature.
Product photos are intended to represent the subject, style, composition, and overall appearance of the artwork. Minor handmade variations are not considered defects when the item remains consistent with the applicable product description and overall visual presentation.
We recommend reviewing the product images, dimensions, materials, and product details before placing your order.
What is included with my order?
What is included depends on the specific product.
Please refer to the “What Is Included” section on the applicable product page for the exact contents of your order.
Frames, display stands, chains, wall hooks, cushions, plants, lighting, books, or other decorative props shown in lifestyle images are not included unless they are specifically stated as included on the product page.
Eligible hand-painted thangka artworks may also include a certificate confirming their handmade origin and artisan craftsmanship where stated on the applicable product page.
Display & Meditation Space
Where can I display this artwork?
Thangka artwork may be displayed in a meditation room, quiet corner, yoga space, study, bedroom, living area, hallway, or other personal space where you would like to create a meaningful visual focal point.
When choosing a location, consider the artwork's dimensions, surrounding objects, lighting conditions, and overall environment.
To help preserve the artwork, avoid prolonged direct sunlight, excessive moisture, smoke, high humidity, and extreme heat. Product-specific display or care instructions shown on the applicable product page should also be followed.
Can this artwork help with meditation?
Some people choose visual artwork as a focal point during meditation, reflection, or other quiet personal practices.
AURESTAR thangka artworks may serve as a visual anchor within a meditation space and can contribute to the visual character of an intentional personal environment.
Individual experiences vary, and AURESTAR does not claim or guarantee any specific medical, therapeutic, spiritual, or wellness outcome from the use or display of its products.
The value of the artwork lies in its craftsmanship, cultural and symbolic context, visual presence, and the role it may play within a thoughtfully arranged personal space.
Shipping & Returns
How long does shipping take?
Most in-stock orders are processed within 3–7 business days after the order is placed and payment is confirmed.
After shipment, Standard Shipping is estimated at approximately 7–15 business days, while Expedited Shipping is estimated at approximately 5–10 business days.
Delivery times are estimates and may vary due to carrier conditions, weather, customs processing, public holidays, or other circumstances outside our reasonable control.
Do you offer free shipping?
Yes.
For eligible addresses in the 48 contiguous United States and Washington, D.C.:
- Standard Shipping is USD $25.00 for orders under USD $99.00.
- Orders of USD $99.00 or more qualify for Free Standard Shipping.
- Expedited Shipping is USD $139.99 where available and selected at checkout.
We currently do not offer standard website checkout shipping to Alaska, Hawaii, or U.S. territories.
Available shipping methods and final shipping charges are confirmed at checkout based on the delivery address.
What is your return policy?
AURESTAR accepts eligible return requests within 30 days of delivery.
Returned items must be unused and in their original condition. Where reasonably necessary for safe return, the item should also include its original packaging and included components.
All returns must be authorized by AURESTAR before being sent back.
For eligible customer-preference returns, a 15% restocking fee will be deducted from the refund. AURESTAR will cover the approved return shipping cost using the return method specified in our return instructions.
The 15% restocking fee does not apply to items confirmed to have arrived damaged, defective, or incorrect.
Please contact us before returning any item so that we can review the request and provide the appropriate return instructions.
Care & Support
How should I care for the artwork?
To help preserve your artwork, keep it away from excessive moisture, prolonged direct sunlight, high humidity, smoke, and extreme temperatures.
For regular care, gently remove dust with a soft, clean, dry cloth. Do not use water, alcohol, chemical cleaners, wet wipes, or abrasive materials on the artwork surface.
Handle the artwork carefully with clean, dry hands and avoid bending, pressing, scratching, or rubbing the painted surface.
For wall art, if you plan to frame the artwork, consider using appropriate protective framing.
How can I track my order?
Where tracking is available, tracking information will be sent to the email address associated with your order after shipment.
Tracking updates may take some time to appear after the carrier receives the package.
If you need assistance with tracking, please contact us and include your order number and the email address used for the order.
How can I contact AURESTAR?
You can contact us through our Contact page or email us at:
support@aurestar.net
For questions related to an existing order, please include your order number, the email address used for the order, and a brief description of the issue so that we can review your request efficiently.
We usually respond within 1–2 business days, Monday through Friday.