Terms of service

Last updated: September 8, 2026

Introduction

Welcome to AURESTAR.

These Terms of Service govern your access to and use of the AURESTAR website, online store, products, services, and content.

AURESTAR is a brand operated by AUREN STAR LIMITED, a company incorporated in Hong Kong under the Companies Ordinance (Cap. 622).

By visiting our website, browsing our store, placing an order, or using any part of our services, you agree to these Terms of Service.

If you do not agree to these Terms, please do not use our website or place an order.

1. About AURESTAR

AURESTAR offers hand-painted artwork and related products intended for mindful living spaces, meditation spaces, home interiors, and personal display.

Products available for purchase are those currently displayed on our website and may change from time to time.

Our products are intended primarily for artistic, decorative, cultural, symbolic, and lifestyle purposes.

2. Product Purpose and Claims

Descriptions relating to meditation, mindfulness, symbolism, cultural traditions, visual focus, reflection, or atmosphere are provided for artistic, cultural, educational, and lifestyle context.

AURESTAR products are not medical devices, medical treatments, financial products, or substitutes for professional medical, psychological, financial, religious, or other professional advice.

We do not claim or guarantee that any product will diagnose, treat, cure, or prevent a physical or mental condition, or produce guaranteed therapeutic, financial, emotional, or spiritual outcomes.

Customers are responsible for using products safely, appropriately, and in accordance with applicable laws and instructions.

3. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have the permission of a parent or legal guardian where required.

You may not use our website, products, or services for any illegal or unauthorized purpose.

You may not violate applicable laws or regulations when using our website or purchasing our products.

4. Product Information

We make reasonable efforts to present product descriptions, photographs, dimensions, materials, colors, and other product information accurately.

However, colors, textures, and visual details displayed on a screen may vary depending on the device, monitor, lighting, and display settings used.

Some AURESTAR products are hand-painted or handcrafted. Minor variations in color, brushwork, line detail, texture, dimensions, and finish may naturally occur.

Minor variations that are consistent with the handmade nature of the product are not considered defects, provided that the item remains consistent with the subject, style, and overall visual presentation shown on the applicable product page.

Customers should review the applicable product page carefully before purchasing.

5. Product Availability

Product availability and inventory may change without notice.

We reserve the right to limit quantities or discontinue products where reasonably necessary.

We may also cancel or refuse an order because of product unavailability, suspected fraud, payment issues, incorrect customer information, shipping restrictions, pricing errors, technical errors, or other legitimate operational reasons.

If we cancel an order after payment has been collected, we will refund the applicable canceled amount to the original payment method.

6. Pricing and Payment

Prices are shown in the currency displayed on our website or during checkout.

We may change product prices from time to time. Price changes do not affect orders that have already been accepted and paid for, except where an obvious pricing or technical error has occurred and applicable law permits correction.

Where applicable, shipping charges, taxes, and other amounts payable in connection with an order will be displayed during checkout before payment is completed.

Payment must be successfully completed before an order is processed.

If an obvious pricing, listing, or technical error occurs, we may correct the error or cancel the affected order where permitted by applicable law. If payment has already been collected for a canceled order, the applicable amount will be refunded.

7. Orders

After placing an order, you may receive an order confirmation by email.

Receipt of an automated order confirmation does not necessarily mean that an order has been finally accepted or shipped.

We may cancel or refuse an order for legitimate reasons including:

• product unavailability
  
• payment failure or payment verification issues
  
• suspected fraudulent activity
  
• inaccurate or incomplete customer information
  
• unsupported shipping destinations
  
• obvious pricing or listing errors
  
• violation of these Terms

If an order or part of an order is canceled after payment has been collected, the applicable canceled amount will be refunded to the original payment method.

8. Shipping

Current shipping destinations, processing times, delivery estimates, shipping methods, shipping charges, and related delivery conditions are described in our Shipping Policy.

Customers are responsible for providing complete and accurate shipping information when placing an order.

AURESTAR is not responsible for delays, failed deliveries, or additional costs resulting from inaccurate or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Please review our Shipping Policy before placing an order.

9. Returns and Refunds

Returns, refunds, damaged items, defective items, incorrect items, return shipping, and applicable restocking fees are governed by our Return & Refund Policy.

Customers must contact AURESTAR and obtain return authorization before sending an item back.

Please review our Return & Refund Policy before placing an order.

10. User Reviews, Comments, and Submissions

If you voluntarily submit a review, comment, photograph, feedback, suggestion, or other content to AURESTAR, you represent that you have the right to submit that content.

You grant AUREN STAR LIMITED a non-exclusive, royalty-free license to use, reproduce, edit, publish, display, and distribute submitted content for reasonable website, customer service, promotional, or business purposes, subject to applicable law.

Your submissions must not violate the copyright, trademark, privacy, publicity, or other rights of another person or organization.

We may remove submissions that are unlawful, fraudulent, misleading, abusive, infringing, or otherwise inappropriate.

11. Intellectual Property

Unless otherwise stated, content made available through the AURESTAR website, including text, graphics, logos, designs, layouts, photographs, product descriptions, and brand elements, is owned by or licensed to AUREN STAR LIMITED.

You may not reproduce, modify, distribute, sell, republish, or commercially exploit protected AURESTAR content without prior written permission, except where permitted by applicable law.

12. Third-Party Services

Our website and online store may use third-party service providers for functions such as ecommerce hosting, payment processing, shipping, analytics, marketing, and customer support.

Third-party services may be governed by their own terms and privacy policies.

AUREN STAR LIMITED is not responsible for third-party websites or services that it does not control, except to the extent responsibility cannot lawfully be excluded.

13. Prohibited Uses

You may not use our website or services to:

• violate applicable laws or regulations
  
• infringe intellectual property or other legal rights
  
• provide false, misleading, or fraudulent information
  
• upload or transmit malicious software or code
  
• interfere with website security or functionality
  
• attempt unauthorized access to systems or accounts
  
• collect information from other users without authorization
  
• harass, abuse, threaten, or unlawfully discriminate against others
  
• use protected website content for unauthorized commercial purposes

We may restrict or terminate access where these Terms are materially violated.

14. Disclaimer of Warranties

To the extent permitted by applicable law, our website and online services are provided on an “as available” and “as is” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We make reasonable efforts to maintain accurate product and website information but cannot guarantee that every description, photograph, or other item of content will be completely free from errors.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded.

15. Limitation of Liability

To the maximum extent permitted by applicable law, AUREN STAR LIMITED will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website, products, or services.

Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited.

Nothing in these Terms limits mandatory rights available to consumers under applicable consumer protection laws.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify AUREN STAR LIMITED against claims, losses, liabilities, or reasonable costs arising directly from your unlawful use of our website, material violation of these Terms, or infringement of a third party's legal rights.

This provision does not limit any mandatory consumer rights available under applicable law.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, products, legal requirements, or operating practices.

The current version and its “Last updated” date will be published on this page.

Changes apply from the date they are posted unless otherwise stated or required by applicable law.

18. Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without prejudice to any mandatory consumer protection rights that may apply to you under the laws of your place of residence and that cannot lawfully be excluded or limited.

19. Contact Us

If you have questions about these Terms of Service, please contact:

AUREN STAR LIMITED (trading as AURESTAR)
Company Registration No.: 80700757
Registered Office: Room A5, 7/F, Astoria Building, No. 34 Ashley Road, Tsim Sha Tsui, Hong Kong
Customer Support Email: support@aurestar.net
Business Phone: +852 9417 9718