Shipping policy
Last updated: September 8, 2026
Introduction
This Shipping Policy explains how AURESTAR processes, ships, and delivers orders.
AURESTAR currently ships to eligible addresses within the contiguous United States and Washington, D.C. Orders are fulfilled through our fulfillment operations in China.
Customers will not be charged additional import duties or customs fees upon delivery unless otherwise disclosed at checkout.
1. Order Processing Time
Most in-stock orders are processed within 3–7 business days after the order is placed and payment is confirmed.
Processing time does not include weekends, public holidays, or carrier transit time.
Some hand-painted or handcrafted items may require additional processing time. If a product requires a longer processing time, the applicable information will be disclosed on the product page or communicated to the customer before shipment.
If we are unable to ship an order within the stated or estimated timeframe, we will contact the customer with an updated estimate or another appropriate resolution.
2. Estimated Delivery Time
Delivery times shown below refer to the estimated transit time after the order has been processed and shipped.
Standard Shipping: approximately 7–15 business days after shipment.
Expedited Shipping: approximately 5–10 business days after shipment.
Delivery estimates may be affected by carrier conditions, weather, customs processing, public holidays, or other circumstances outside our reasonable control.
Delivery estimates are not guaranteed unless expressly stated at checkout.
3. Shipping Rates
Standard Shipping: USD $25.00 for eligible orders with a subtotal below USD $99.
Free Standard Shipping: Orders with a subtotal of USD $99.00 or more qualify for free standard shipping.
Expedited Shipping: USD $139.99 where expedited shipping is selected at checkout.
Free shipping applies to standard shipping only and does not apply to expedited shipping.
Available shipping methods and final shipping charges are displayed at checkout before payment.
4. Shipping Destinations
AURESTAR currently ships to eligible addresses in the 48 contiguous United States and Washington, D.C.
We currently do not offer standard website checkout shipping to Alaska, Hawaii, or U.S. territories.
Shipping availability is confirmed during checkout based on the delivery address.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Delays, failed delivery, or returned packages may occur if an address is incomplete or incorrect, including an incorrect postal code or missing apartment, unit, or suite number.
If a package is returned because of an incorrect or incomplete customer-provided address, additional reshipping charges may apply.
6. Order Tracking
Where tracking is available, tracking information will be sent to the email address associated with the order after shipment.
Tracking information may take some time to update after the carrier receives the package.
7. Split Shipments
If an order contains multiple items, it may occasionally be shipped in more than one package.
If this occurs, customers will not be charged additional shipping fees unless otherwise disclosed at checkout.
8. Lost or Delayed Packages
If tracking information shows that a package is delayed, please allow additional time for carrier updates.
If a package appears lost, please contact us at support@aurestar.net.
We will review the situation and assist with the carrier where reasonably possible.
If tracking shows that a package has been delivered but the package cannot be located, please contact us promptly so we can review the circumstances.
9. Damaged Packages
If your package arrives damaged, please contact us as soon as possible, preferably within 7 days of delivery, at support@aurestar.net.
Please include your order number and, where available, photographs of:
- the damaged product
- the outer packaging
- the shipping label
- relevant protective packaging materials
Please retain the packaging until the issue has been reviewed.
10. Contact Us
For shipping-related questions, please contact:
AUREN STAR LIMITED (trading as AURESTAR)
Company Registration No.: 80700757
Registered Office: Room A5, 7/F, Astoria Building, No. 34 Ashley Road, Tsim Sha Tsui, Hong Kong
Customer Support Email: support@aurestar.net
Business Phone: +852 9417 9718