Refund policy

Last updated: August 5, 2026

At AURESTAR, we want you to be satisfied with your purchase. Because our products may include hand-painted thangka artwork, symbolic wall art, meditation decor, handcrafted items, and future meditation space products, please review this Return & Refund Policy carefully before placing your order.

1. Return Window

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unused and in its original condition
  • Free from damage, stains, odors, marks, or signs of installation, framing, display use, or alteration
  • Returned with its original packaging, tags, accessories, certificates, manuals, and included components, if applicable
  • Approved by AURESTAR before being shipped back

Items returned without prior authorization may not be accepted.

2. How to Request a Return

To request a return, please contact us at:

support@aurestar.net

Please include:

  • Your order number
  • The email address used for the order
  • The item you wish to return
  • The reason for your return request
  • Clear photos of the item and packaging, if requested

Once your request is reviewed, we will provide further instructions. Please do not send any item back before receiving return instructions from AURESTAR.

3. Customer-Preference Returns

Customer-preference returns include returns due to reasons such as changing your mind, ordering the wrong item, personal preference, no longer needing the item, or deciding that the item does not fit your space.

For eligible customer-preference returns, AURESTAR may provide a return shipping label or return shipping instructions.

A 15% return handling and restocking fee may be deducted from the refund. This fee helps cover return shipping support, inspection, repackaging, restocking, and customer service processing.

Original expedited shipping fees, if any, are non-refundable for customer-preference returns.

To the extent permitted by applicable law.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect due to an error on our side, please contact us as soon as possible at support@aurestar.net.

Please include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label.

If the issue is confirmed to be caused by AURESTAR or the shipping process, the 15% return handling and restocking fee does not apply. We will assist with a return, replacement, or refund depending on the situation.

5. Handmade Artwork Variations

Many AURESTAR products are hand-painted or handcrafted. Slight variations in color, brushwork, line detail, texture, size, and finish may occur.

These natural variations are part of the character of handmade artwork and are not considered defects, as long as the item follows the product’s subject, style, and overall visual direction shown on the product page.

6. Items That May Not Be Eligible for Return

The following items may not be eligible for return:

  • Items that have been used, installed, framed, displayed, altered, damaged, stained, or marked
  • Items without original packaging or included components
  • Items returned without prior authorization
  • Items damaged due to improper handling, storage, cleaning, or installation
  • Final sale, clearance, custom-made, personalized, or special-order items, if clearly stated on the product page

7. Refunds

After we receive and inspect the returned item, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method, minus any applicable return handling and restocking fee.

Please note that your bank, credit card provider, or payment provider may require additional time to process and post the refund.

8. Return Shipping

Returns are accepted within 30 days of delivery. For customer-preference
returns, the customer is responsible for return shipping and a 15%
restocking fee applies. For damaged, defective, or incorrect items,
AURESTAR covers return shipping and no restocking fee applies. Approved
refunds are issued within 5 business days after inspection.

 

9. Unauthorized Returns

Please do not send items back without contacting us first.

Unauthorized returns may be refused, delayed, or returned to the sender. AURESTAR is not responsible for loss, damage, or additional costs related to unauthorized returns.

10. Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

AUREN STAR LIMITED

 Hong Kong

Email: support@aurestar.net