Privacy policy

Last updated: September 8, 2026

Introduction

AURESTAR respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how AUREN STAR LIMITED, operating under the AURESTAR brand, collects, uses, discloses, stores, and otherwise processes personal information when you visit our website, place an order, contact us, subscribe to communications, or otherwise interact with our online store.

This Privacy Policy is intended to provide information about our privacy practices and the choices and rights that may be available to you under applicable law.

1. Personal Information We Collect

Depending on how you interact with AURESTAR, we may collect the following categories of personal information:

Information You Provide

This may include:

• name
  
• billing address
  
• shipping address
  
• email address
  
• phone number, if provided
  
• order and transaction details
  
• information provided when contacting customer service
  
• return or refund request information
  
• product reviews, comments, photographs, or other content you voluntarily submit
  
• marketing preferences and newsletter subscription information

Information Collected Automatically

When you use our website, we or our service providers may automatically collect information such as:

• IP address
  
• browser type
  
• device type
  
• operating system
  
• device identifiers
  
• pages viewed
  
• interactions with our website
  
• referring website or source
  
• approximate location derived from IP address
  
• cookie and similar technology information
  

Payment Information

When you make a purchase, payment information is processed by payment service providers involved in the transaction.

AURESTAR generally does not directly receive or store your complete payment card number.

2. How We Use Personal Information

We may use personal information to:

• process and fulfill orders
  
• verify and process payments
  
• arrange shipping and delivery
  
• process returns, refunds, or replacements
  
• communicate about orders and customer service requests
  
• maintain and improve our website and online store
  
• analyze website usage and performance
  
• detect and prevent fraud, abuse, and security incidents
  
• maintain business, accounting, tax, and transaction records
  
• comply with legal and regulatory obligations
  
• enforce our policies and protect our legal rights
  
• send marketing communications where permitted by law and in accordance with your preferences
  
• measure and improve marketing and advertising performance where applicable

We process personal information only for legitimate business purposes, contractual purposes, legal obligations, consent-based purposes where consent is required, or other purposes permitted by applicable law.

3. Marketing Communications

If you subscribe to AURESTAR marketing communications, we may send you information about products, store updates, educational content, promotions, or other AURESTAR-related information.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us at support@aurestar.net.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping notifications, refund information, or responses to customer service requests.

4. Shopify

Our online store is hosted on Shopify.

Shopify provides the ecommerce technology that enables us to operate our storefront, checkout, order management, customer accounts, and related ecommerce services.

When you visit or make a purchase through our store, Shopify may collect and process personal information in connection with providing these services to AURESTAR and, depending on the Shopify services and features being used, for other purposes described in Shopify's privacy documentation.

Information submitted through our store may therefore be processed by Shopify and its service providers in countries other than the country in which you reside.

For additional information about Shopify's processing of consumer personal information, please review the Shopify Consumer Privacy Policy.

5. Service Providers and Other Disclosures

We may disclose personal information to service providers that perform services on our behalf, including providers involved in:

• ecommerce hosting and infrastructure
  
• payment processing
  
• fraud detection and security
  
• order fulfillment
  
• shipping and delivery
  
• customer service
  
• email communications
  
• analytics and website performance
  
• advertising and marketing, where applicable
  
• information technology and data hosting
  
• professional, accounting, legal, or compliance services

These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law and their applicable agreements.

We may also disclose personal information where reasonably necessary to:

• comply with applicable law, regulation, court order, or governmental request
  
• investigate suspected fraud, abuse, or unlawful activity
  
• protect AURESTAR, our customers, or other persons
  
• enforce our agreements and policies
  
• complete a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction

6. Payment Processing

Payments made through our online store are processed by third-party payment service providers.

Payment providers may independently collect and process payment information, billing information, transaction details, fraud-prevention information, and other information necessary to complete the transaction.

Their handling of personal information may also be governed by their own privacy policies and terms.

We do not intentionally store complete payment card numbers on systems directly controlled by AURESTAR.

7. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, local storage, tags, and similar technologies.

These technologies may be used to:

• operate essential website functions
  
• maintain shopping carts and checkout functionality
  
• remember preferences
  
• improve security
  
• prevent fraud
  
• understand how visitors use our website
  
• measure website performance
  
• measure marketing performance
  
• provide or measure advertising where applicable

Some cookies and technologies are necessary for our website to function. Others may be used for analytics, personalization, or advertising depending on our current website configuration and your applicable privacy choices.

Where required by applicable law, we provide appropriate controls relating to non-essential cookies or similar technologies.

8. Analytics, Advertising, and Data Sharing

We may use analytics technologies to understand how visitors interact with our website and to improve store performance and customer experience.

We may also use advertising and marketing technologies where enabled.

AURESTAR does not sell personal information for monetary payment.

However, certain disclosures of personal information to analytics, advertising, or technology partners may be considered a “sale,” “sharing,” or use for “targeted advertising” under the privacy laws of certain U.S. states, even when no money is exchanged.

Where applicable law provides such rights, eligible users may request to opt out of covered sale, sharing, or targeted advertising activities through privacy controls made available on our website or by contacting us.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• complete and document transactions
  
• provide customer service
  
• manage returns and refunds
  
• comply with tax, accounting, legal, and regulatory requirements
  
• resolve disputes
  
• prevent fraud and abuse
  
• enforce our agreements and policies

Retention periods may vary depending on the type of information, the purpose for which it is processed, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our operational requirements.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

We also rely on service providers that maintain their own security measures.

However, no Internet transmission, electronic storage system, or security measure can provide absolute security.

11. Your Privacy Rights and Choices

Depending on where you reside and applicable law, you may have rights relating to your personal information, which may include the right to:

• request access to personal information
  
• request correction of inaccurate information
  
• request deletion of personal information
  
• request information about how personal information is collected, used, or disclosed
  
• request a copy or portability of certain personal information
  
• object to or restrict certain processing
  
• withdraw consent where processing relies on consent
  
• opt out of certain sale, sharing, or targeted advertising activities where applicable
  
• opt out of marketing communications

Privacy rights may be subject to legal exceptions and eligibility requirements.

To submit a privacy request, contact us at support@aurestar.net.

We may take reasonable steps to verify your identity before fulfilling a request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. Children's Privacy

Our website and products are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

13. International Data Transfers

AUREN STAR LIMITED is incorporated in Hong Kong, and AURESTAR works with service providers and fulfillment, ecommerce, payment, technology, logistics, and other business partners that may operate in different countries or regions.

As a result, personal information may be transferred to, stored in, or processed in jurisdictions outside your state or country of residence, including jurisdictions whose privacy laws may differ from those in your location.

Where required by applicable law, we take reasonable steps intended to ensure that international transfers of personal information are handled using appropriate safeguards.

14. Third-Party Links

Our website may contain links to websites, applications, or services operated by third parties.

AURESTAR does not control the privacy practices of these independent third parties.

If you follow a third-party link, you should review the applicable third party's privacy policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, or legal requirements.

When we update this Privacy Policy, we will revise the “Last updated” date shown at the top of this page.

Where required by applicable law, we may provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

AUREN STAR LIMITED (trading as AURESTAR)
Company Registration No.: 80700757
Registered Office: Room A5, 7/F, Astoria Building, No. 34 Ashley Road, Tsim Sha Tsui, Hong Kong
Customer Support Email: support@aurestar.net
Business Phone: +852 9417 9718