Privacy policy

Last updated: August 5, 2026

Introduction

At AURESTAR, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, place an order, contact us, or interact with our online store.

By using our website or purchasing from our store, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you purchase products from our store, we collect the personal information necessary to process your order, including:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number, if provided
  • Payment-related information
  • Order details
  • Customer service communications

When you browse our store, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Referring website
  • Cookie and similar tracking information

We collect this information to operate our store, process orders, improve our website, communicate with customers, and support security and fraud prevention.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and fulfill your orders
  • To arrange shipping, delivery, returns, or exchanges
  • To verify payment and prevent fraud
  • To provide customer support
  • To send order confirmations, shipping updates, and service notices
  • To improve our products, website, and customer experience
  • To understand website traffic and customer preferences
  • To comply with legal, tax, accounting, and regulatory obligations
  • To send marketing emails, only where permitted by law or with your consent

We do not use your personal information for purposes that are unrelated to our store operations unless we have your consent or are legally permitted to do so.

3. Consent

When you provide personal information to complete a transaction, verify payment, place an order, arrange delivery, request a return, or contact us for customer service, you consent to our collecting and using your information for that specific purpose.

If we ask for your personal information for a secondary purpose, such as marketing, we will either ask for your express consent or give you an opportunity to decline.

You may withdraw your consent at any time by contacting us at: support@aurestar.net

Please note that withdrawing consent may limit our ability to provide certain services, such as order support, delivery updates, or account-related communications.

4. Email Marketing

If you subscribe to our newsletter or agree to receive marketing communications, we may send you emails about AURESTAR, new products, promotions, store updates, educational content, or related information.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in our emails or by contacting us at: support@aurestar.net

We will not sell your email address to third parties for their independent marketing purposes.

5. Disclosure of Your Information

We may disclose your personal information when necessary to:

  • Comply with applicable laws, regulations, legal processes, or government requests
  • Enforce our store policies or terms
  • Protect our rights, property, safety, customers, or others
  • Prevent fraud, security threats, or illegal activity
  • Complete business transactions such as a merger, acquisition, restructuring, or sale of assets

We may also share information with service providers who help us operate our store, process payments, ship orders, provide customer service, analyze website performance, or support marketing activities.

6. E-Commerce Platform Provider

Our online store is hosted and operated through a third-party e-commerce platform provider. This provider supplies the technology that allows us to present products, operate checkout, process orders, manage customer account services, and support online store functionality.

Your information may be stored or processed through this platform provider’s data storage, databases, applications, and related systems. When you place an order through our store, your information may also be processed by payment providers involved in the transaction.

7. Payment Information

If you make a purchase through our store, your payment information is processed by payment service providers. We do not directly store your full credit card number on our own systems.

Payment information may be encrypted and processed according to industry security standards, including the Payment Card Industry Data Security Standard, commonly known as PCI-DSS.

Your purchase transaction data is generally retained only as long as necessary to complete the transaction, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

8. Third-Party Service Providers

We may use third-party service providers to help us operate our business. These may include providers for:

  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website hosting
  • Customer service
  • Email communication
  • Analytics
  • Fraud prevention
  • Marketing and advertising support

These third-party providers generally collect, use, and disclose your information only to the extent necessary to perform services for us.

Some third-party providers may be located in a different country or jurisdiction than you or AURESTAR. If your information is processed by a third-party provider in another jurisdiction, it may be subject to the laws of that jurisdiction.

Once you leave our website or are redirected to a third-party service, this Privacy Policy no longer applies to that third-party website or service.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, improve your browsing experience, analyze website performance, and support store functionality.

Cookies are small data files stored on your device. They may help us remember your preferences, maintain your shopping cart, understand how visitors use our website, and improve our services.

Types of cookies and similar technologies may include:

  • Essential cookies required for store functionality
  • Shopping cart and checkout cookies
  • Analytics cookies
  • Preference cookies
  • Security and fraud prevention cookies
  • Advertising or marketing cookies, if enabled

You can set your browser to refuse cookies or alert you when cookies are being used. However, disabling cookies may affect certain features of our website, including shopping cart and checkout functionality.

10. Advertising and Analytics

We may use analytics and advertising tools to understand website traffic, improve our store, measure marketing performance, and show relevant content or advertisements.

If advertising or analytics cookies are used, some privacy laws may treat this as sharing personal information for advertising or cross-context behavioral advertising purposes.

You may control certain tracking technologies through your browser settings, device settings, cookie preferences where available, or by contacting us.

11. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders
  • Providing customer support
  • Maintaining business records
  • Complying with legal, tax, accounting, and regulatory obligations
  • Resolving disputes
  • Preventing fraud or abuse
  • Enforcing our policies

When personal information is no longer needed, we will delete, anonymize, or securely retain it as required or permitted by law.

12. Security

We take reasonable technical, administrative, and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information and use service providers that follow recognized security practices.

13. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain processing
  • Request information about how your data is used or disclosed
  • Opt out of marketing communications

To exercise your privacy rights, contact us at: support@aurestar.net

We may need to verify your identity before processing your request.

14. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

15. International Users

AURESTAR may serve customers in different countries or regions. If you access our website or purchase from us from outside the country where our store or service providers operate, your information may be transferred, stored, or processed in another jurisdiction.

By using our website or placing an order, you understand that your information may be processed in countries where data protection laws may differ from those in your location.

16. Third-Party Links

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

When you leave our website, we encourage you to review the privacy policy of any third-party website or service you visit.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes will take effect immediately when posted on our website. If we make material changes, we may notify customers by updating the “Last updated” date, posting a notice on our website, or using another appropriate method.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have any questions about this Privacy Policy, want to exercise your privacy rights, or wish to make a privacy-related request, please contact us at:

 AUREN STAR LIMITED

 Hong Kong

Email: support@aurestar.net